Thank you for shopping with Emma Trips! We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a clear return and refund policy to ensure a smooth process.
1. Returns
We accept returns on products within 30 days of receiving your order. To qualify for a return, the following conditions must be met:
To initiate a return, please contact our customer support team at [email protected] with your order number, a description of the item you wish to return, and the reason for the return. We will provide you with return instructions and any necessary information.
2. Return Shipping
Customers are responsible for the return shipping costs, except in cases where the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Emma Trips is not responsible for lost or damaged return shipments.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to you in the form of cash on delivery (COD) for the full value of the returned product. The refund process can take up to 10 business days depending on the payment method.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage or defect. We will arrange for a replacement or refund for the defective product at no additional cost to you.
5. Exchange Policy
We currently do not offer exchanges. If you wish to exchange an item for a different product, you will need to return the original item and place a new order for the desired item.
6. Non-Returnable Items
Certain items may not be eligible for return or refund. These include:
7. Late or Missing Refunds
If you haven’t received a refund after the estimated time, please contact us at [[email protected]].
8. Customer Responsibility
It is the customer’s responsibility to check the contents of the package immediately upon receiving it. If the contents are damaged or incorrect, you must notify us within 7 days of delivery.
9. Contact Us
If you have any questions about returns, refunds, or our policy, please feel free to contact us at [[email protected]].
Emma Trips is your go-to destination for premium travel accessories, camping gear, fishing gear, luggage, and travel tech. We provide high-quality products to make your adventures more convenient, comfortable, and enjoyable. Operating worldwide, we offer a hassle-free shopping experience with a cash-on-delivery payment option. Whether you’re an avid traveler, camper, or angler, Emma Trips has everything you need for your next journey. Gear up and explore with confidence!